Passport Experience @ UTC Pudu Sentral

Last weekend, we arranged PIL to send Nico to KL so that we could bring him to do his international passport as our travelling days are approaching.

So we went to the Immigration at Kelana Jaya branch after we found out that Duta branch was closed on weekend since July. Well, we were told that it would definitely be a long queue on weekend since most of the branches were closed except a few designated branches are opened on Saturday and Sunday, 8am to 1pm (eg. Kelana Jaya and Putrajaya). No choice, no matter how long the queue would be, we still need to settle it for Nico.

When we reached Kelana Jaya branch at around 8.30am, the queue was so long! Okay, as expected... So Hubby put Nico and I down while he went to park his car with Kimi. I squeezed into the crowd only to find out from the officer that there was no special lane for children under age 2 as not enough working staffs during weekends. Fine... I decided to join in the crowd to queue and then only to realize that they had finished giving out numbers for that day. If we want to do, we need to come back on the next day, or to go to the Immigration Office UTC.

There are only 2 UTCs in KL, which is UTC Pudu Sentral and UTC Sentul. Hubby and I tried on Google maps and searched on Waze and yet couldn't locate where is the exact location. So we decided to drive to Jalan Pudu to have a look and only to realize UTC Pudu Sentral was actually located inside the Puduraya Bus Station! We were so silly! Hahaha... Never realize it at all....

Okay, reached there around 9.40am. Took our number and waited for our turns. Although Nico was queuing under the category of 'Children Under 2' years old, however, we waited until almost 12pm to reach our turns and to pay up. The officer told us it might take around 1-2 hours to produce the passport. After settled everything, we decided to go back home to wait instead of waiting there.

The office is a very small place with a big crowd over the weekend. Definitely not enough of seating arrangement. I was so lucky to get a seat with Nico on my lap. Hubby and Kimi needed to stand next to us as there were no empty seats for them. The officer informed us that it would be much better if we did it on weekdays as we had kids with us. Of course I know this! Just that I do not want to waste half day leaves for this... Else I also won't choose a weekend to do this.

We drove back to the immigration office at 7.30pm to collect the passport. Only to realize we need to bring Nico's birth certificate in order to collect it. We did not bring it with us so we were not allowed to collect it... OMG! Another wasted trip. Well, it was our carelessness on this... Really a lot of challenges!

The office hours are 8am-10pm however passport collection counter is opened until 8.30pm only. So we decided to go back on the next day to collect it.

Well, a tiring experience just to do a passport... Really tired! How I wish they re-open back the immigration offices on weekends so that we do not need to take so much hassles on a weekend to do the passport especially for parents like us.

And finally, it was done! Our cute Nico on the black and white passport photo :) Hurray.... Nico is travelling with us soon ~ Holidays are coming!

Pejabat Imigresen UTC Pudu Sentral
Aras 2, Wisma UTC
Jalan Pudu (Pudu Sentral)
55100 Kuala Lumpur
Tel : 03-2026 2079 / 2090 / 2092
Fax: 03-2026 2087

Office Hours:
Monday - Friday : 8.00 am - 10.00 pm
Saturday - Sunday : 8.00 am - 10.00 pm

Remarks:
Passport can be ready in 1 hour after payment

Location Map:

UTC office only provides the services of NEW passport application or passport RENEWAL application only. It does not offers the service to change passport photo. For this service, I need to go to the Immigration office at Jalan Duta to do it. So no matter how, I still need to apply half-day leaves to change Kimi's baby photo in his passport to one current photo of him. Kimi has grown up now! Time flies ~