Date: 14th June 2013
Well, it was not Friday, the 13th!
But how come I encountered so many bad news in just one day?!
Okay, things started with a super busy week at work as I had an international conference on 17th & 18th June. Almost every night I OT be it in the office or back at home just to make sure everything went smoothly for the conference. It was really one of the busiest week I had ever been through in one whole working year!
Just before I wanted to go back home to visit my sick Kimi on Friday during my lunch hour, I received a SMS from AirAsia and then followed by an email. It stated that:
Dear Valued Guest,
We refer to your flight D7 504 on [XXXXXX] scheduled to depart at 0750hrs from LCC Terminal, Kuala Lumpur.
We regret to inform you that the above flight has been cancelled.
This cancellation is due to commercial reasons.
How shall a normal person reacts when he/she receives this type of email or SMS? What will the first feeling you have at that moment of time?
I was really pissed off when I got that email. Most of all, it came on my busiest day! I informed Hubby on this matter. He was even angrier than me. He told me, next time, please don't ask him to take AirAsia anymore! To add on to that, he asked me, please settle this thing on that day itself or else just cancelled off the trip! At that moment, I was really sad and feeling down.
Rushing back to house to see Kimi who was sick on that week, fed him eat medicine, and then need to rush back to office after lunch hour was over.
Busying to find solutions in hoping that I can go to Korea as what I have planned earlier. Hubby was asking me to straight away cancel off the trip and find another place to go. But I told him I couldn't do that as my sister's family will be also at Korea waiting for us. No matter what, I MUST GO TO KOREA!
So, in such a busy day, I tried to settle it all by myself...
I wrote an email to AirAsia, informed them that no matter what, I must reach Korea at my selected date as my hotels had been booked earlier. I do not want to reach a day later as suggested by them. They replied to me saying that once they arranged it, they will get back to me.
Okay... so things seemed to be slightly on the brighter side. I did not have much time to think about what will happen next. So I continue with my busy work at office.
But not long after that, I received a call from my sister saying that my Mum lost her luggage during her holidays at China. She did not receive her luggage at the arrival hall. What a shocking news! As my parents hardly go for holidays, and this kind of thing actually happened during their holidays. I am sure my Mum will be quite sad over it and not much mood already for this holiday. We tried to contact the tour guide in hoping that she could assist my Mum on this matter and tried to help her to get back her luggage in the shortest time possible.
So, that's my challenges on that BLACK FRIDAY! Luckily all had been settled by now…
Kimi has recovered and back to school after one week of resting at home;
Air tickets have been arranged but we need to fly a day earlier, but can reach on the day I wish for;
Mum found back her luggage after 2 days in China...
Hopefully these kind of things don't happen too often on me. I am just worried my heart cannot take it! Hahaha...
Luckily Hubby did not grumble much on this matter. He just informed me, please do not ask him anything in regards to AirAsia anymore. Hehe... I think this one time experience is more than enough for him already.
Next thing to worry is the upgrading seats which I booked earlier. No news from them yet. What I received was an email from them stating:
We apologize for inconvenience caused to you.
Due to some technical issue, it is taking some time. We request you to be patient with us and we shall get back as soon as possible.
We appreciate your understanding in this matter!
I think that's the down side of flying with a low cost carrier. Just need to bear with it! No choice then... :) On the bright side, I still get to go Korea with my sister’s family ~ Happy!